Strata Support

Sticky FAQs

• Can I edit the HTML file exported by Live 3D?
• CX 7.5 - 3D printing - Can I use Design 3D to model an object for 3D printing?
• CX 8 - I can't import Illustrator or PDF files for some reason. Is this a known problem?
• Memory errors/crashes - When I try to render an image, I get an "Out of Memory" error or crash.
• CX 8 - File formats - What file formats does version 8 import and export?
• Verification code - I'm trying to subscribe, but I did not get the verification code.
• CX 7.x - Where can I find tutorials and other learning resources?
• CX 7 - Memory errors - I am getting 'out of memory' errors, what can I do?
• Efficient modeling - I keep crashing or getting 'Out of Memory' errors.
• CX 7/7.5 - Requirements - What computer do you recommend for running version 7.x?
• What's the difference between Design 3D CX, CXi and SE?
• Will Enfold 3D CX work with Adobe Illustrator CS5, 5.1 or 5.5?
• What is the difference between Live 3D CX and Live 3D PDF?
• Where can I find tutorials and other learning resources for Strata Enfold 3D CX?
• CX 7/7.5 - Do I need Photoshop to use Design 3D? Which version of PS, and how does it work?
• CX 7/7.5 - Do I need Photoshop to use Design 3D?
• Cameras - What cameras can I use with Foto 3D ?
• CX 7/7.5 - Custom textures - How do I get my custom textures to show up in the Resource palette?
• Stretching keyframes - What is the key combination to stretch multiple keyframes out over time?
• 7.5 - What's new in UV editing in v7.5?
• CX 7.5 - 3D printing - Can Design 3D models be exported to 3D printing software such as the Z-corp 3D printer?
• Live 3D is crashing when I import my high-polygon model.
• How do I prepare my 3D model for the web or pdf?
• How do I start uploading content to StrataLive3D.com?
• Can I make a PDF using Live 3D CX?
• Clipping plane - Sometimes the front part of my object disappears, it's cut off and I can't get it to come back.
• Lion - Will Enfold 3D CX install on Lion (Mac OS 10.7.x)?
• Reflections - I can't figure out how to get reflections on my rendered object.
• CX 7/7.5 - Anisotropic metal - How do I set up an anisotropic metal texture?
• CX 7/7.5 - Hardware recommendations - I'm thinking about buying a new computer to speed up my renderings. Do you have any suggestions?
• CX 7 - Installing - During installation, Design 3D keeps telling me I need to log in as an administrator. I have an administrator account.
• Is Enfold compatible with Adobe Illustrator CS6?
• Is it possible to interactively change part of a Live 3D web object?
• CX 7 - nVidia cards - I have an nVidia graphics card, and I'm seeing some strange things in the modeling window display.
• I upgraded to Adobe CS 5.5, and now my Enfold plug-in does not appear in Illustrator.
• CX 8 - I can't import Illustrator or PDF files for some reason.
• Requirements - What are the system requirements for Enfold 3D CX?
• What is the Strata 3D University?
• CX 7/7.5 - Glass - How do I set up a decent glass texture?
• How should I prepare my 3D project for the web?
• Design 3D 7.x - is Render Vector available for version 7?
• What is StrataLive3D.Com?
• CX 7 - Operating Systems - Will Design 3D CX 7 run on Mac OS 10.8 and 10.9? I have to keep entering my serial number.
• CX 7.5 - What formats can version 7.5 export?
• CX 7.x - Sun and Sky - Is a Sun and Sky lightdome connected to the global directional light? How does it work?
• CX 7/7.5 - Settings changes - Why does my v6 model render differently in v7?
• CX 7 - Do the Photoshop plug-ins work with Photoshop CS 6?
• CX 7.5 - What are the system requirements for Design 3D CX 7.5?
• CX 7/7.5 - Normal maps - What is a Normal map? Where do I get one, and how do I use it?
• Install fails - I downloaded the Enfold installer, but it's not working.
• Is Enfold compatible with Mavericks (Mac OS 10.9.x)?
• CX 7/7.5 - Adaptive sampling - What are the new Adaptive sampling render options?
• CX 7/7.5 - Detail settings - Have the recommended Details render settings changed?
• Account and password - I lost my Esko account password, how do I get it back?
• Efficient modeling - I keep getting out of memory errors, and some crashes on my larger models.
• VRML - Is there a way to delete all the textures from all the objects in an imported VRML model?
• Is Enfold compatible with Mavericks (Mac OS 10.9.x)?
• CX 7/7.5 - Anisotropy - How do I use the Anisotropy texture channel?
• Subscribing - How do I subscribe to the Strata 3D University?
• Downloading - I'm having trouble with my software download.
• Text - How can I use non-English characters in the Text tool?
• Mac App Store - How does the Mac App Store work?
• CX 7/7.5 - Normal map - My normal map looks very washed out, and the texture is not rendering correctly.
• CX 7 - Special characters - How can I use non-English characters in the Text tool on a PC?
• Is Strata releasing Design 3D CX 8 for Windows?
• Is Enfold 3D CX still available?
• Is Live 3D CX still available?
• CX 7.5 - Do any Photoshop plug-ins come with Design 3D CX 7.5?
• CX 8 - Requirements - What are the Windows/PC system requirements?
• Is Design 3D compatible with macOS Catalina?

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